This tells me our managers are doing an excellent job of staying connected with their employees and providing support where they can. Something that surprised me, in a good way, is that right now our manager satisfaction scores for AWS are literally the highest I've ever seen in my career. If organizations take the time to listen to their workforce, they may be surprised by the information they uncover. This information has been invaluable in understanding employee sentiment and identifying opportunity for more meaningful support. And we’ve been asking the same questions throughout the pandemic to track how things are changing. In addition to the data we’ve collected through Connections, we’ve also had conversations on certain topics to dig deeper. This information is used to improve the workplace, and many of the daily questions during the pandemic have been related to employees working in unprecedented circumstances. Every day thousands of Amazon employees have the option to answer a question about work. Employees choose, within the boundaries of some guidance, how they want to solve the challenges ahead of them and how they want to approach work for themselves.įor the last few years, we’ve used a daily feedback program, Connections, to better understand our workforce. Because that’s what worked best for them. ![]() So instead, at AWS, we’ve tried to give employees as much flexibility as we possibly can.įor example, instead of instructing employees who should come back to the office and when, we sent out guidance: “Employees who work in a role that can effectively be done from home are welcome to do so until June 30, 2021.” Although many employees have remained at home, some have also decided to return. But in other settings, it’s not necessary or possible to answer every question. When it comes to the safety of our essential workers, we have to be more explicit when answering questions because there are procedures in place for their protection. For example, employees are wondering if they can change their working hours so they can help care for or home school a child, or if they should postpone a work trip or meet virtually instead. Naturally, people have questions for their employers about how to handle this. Bezos is now concentrating on other work, including his planned personal trip to outer space on Tuesday, July 20.When so many drastic changes happen all at once, like offices and schools closing and travel bans, the disruption has a ripple effect that touches everyone’s lives in unique ways. And if I am happy at work, I come home with tremendous energy." These comments resurfaced on Monday, July 5, when Bezos officially stepped down as Amazon's CEO and Andy Jassy took over. "If I am happy at home, I come into the office with tremendous energy. And my view is, that's a debilitating phrase because it implies there's a strict trade-off," he went on. I get asked about work-life balance all the time. Jeff Bezos is stepping down as Amazon CEO today, but will still retain significant power as its executive chair. ![]() ![]() "This work-life harmony thing is what I try to teach young employees and actually senior executives at Amazon too," he said. He said that this could be a more holistic way to conceptualize day-to-day life and acknowledge how work and personal life impact each other. Bezos hoped that his employees would integrate their work and personal lives together rather than balance the two as separate things.
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